Terms of service

Terms of Service

Welcome to Scent Mafia. These Terms of Service govern your use of our website, services, and products. By accessing or purchasing from us, you agree to be bound by these terms. Please read them carefully.

1. About Us

Scent Mafia is an Online UK-based fragrance company.

For customer service inquiries, please contact us at: sales@scentmafia.co.uk

2. Products and Orders

We strive to ensure that product descriptions, images, and prices are accurate. However, errors may occur. We reserve the right to correct such errors, cancel orders, or update information at any time without prior notice.

All products are subject to availability. If an item is out of stock, we will inform you and offer a suitable alternative or refund.

3. Pricing and Payment

All prices are listed in GBP (£) and include VAT unless otherwise stated. We accept payments via most payment methods.

Payment must be made in full before your order is dispatched.

4. Shipping and Delivery

We aim to dispatch orders within 1-2 days. Delivery times may vary depending on your location and chosen shipping method.

We are not liable for delays caused by third-party couriers, customs, or events outside our control.

5. Returns and Refunds

We accept returns within 14 days of delivery, provided the item is unused, unopened, and in its original packaging. To initiate a return, contact us at [insert email or returns portal link].

Refunds will be processed to the original payment method once the returned item is received and inspected.

We do not accept returns on used perfumes unless they are faulty.

6. Intellectual Property

All content on this website, including text, logos, product names, images, and designs, is the property of Scent Mafia and is protected by copyright and trademark laws. You may not use, copy, or distribute our content without our written permission.

7. Limitation of Liability

To the fullest extent permitted by law, Scent Mafia shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.